Troubleshooting B-ACD Scripts

One of the common issues with B-ACD scripts is that people forget to reset the script after making changes. The common way to do reset the script is shown below:

BR2#show call application sessions
Session ID B

App: bacd
Type: Service
Url: flash:app-b-acd-2.1.0.0.tcl

BR2#call application session stop id B
Stopping session

BR2#
Dec 31 05:31:24.491: %IVR-6-APP_INFO: TCL B-ACD: >>> B-ACD Service Terminated <<>> B-ACD Service Started <<<

CCM and Unity Passwords

CallManager:
To access the CCM Password Changer tool, open a DOS window (Start > Run > type cmd), enter CCMPwdChanger, and press Enter.

Unity:
To gain appropriate rights to access the SA page, you must run the GrantUnityAccess utility. This tool is located at C:\commserver\grantunityaccess.exe.